FAQ
📌 FAQ (Frequently Asked Questions)
1. It's my first time ordering, what's the process?
- Choose a design or discuss your preferences with us and complete payment → you’ll receive a confirmation email.
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We begin drafting your order (orders are prioritized by date or urgency). No need for us to contact you unless required.
- Draft ready → you’ll receive an email with instructions. Once confirmed, we proceed with the final design.
- You’ll be notified when your order is complete and ready for pickup or shipment.
2. Do you offer local pickup?
Yes! We offer a free pickup option from our Auckland location. Once your order is confirmed, we’ll email you the pickup address and instructions.
3. Can I pay a deposit instead of full payment?
Yes. We offer a partial payment option (deposits) at checkout. This allows you to secure your order now and pay the balance later. A small processing fee may apply.
4. How long will my order take to process?
Orders are usually processed within 2-3 weeks of due date. Larger or more complex orders may talk longer but we'll keep you informed of any delays.
We do take 'last-minute'/urgent orders subject to availability.
(An additional fee will apply.)
5. Do you ship internationally?
Yes, we ship within New Zealand and Australia. Please view more info here
6. How will I know when my order is ready?
You’ll receive an email notification once your order is ready for pickup or once your item has been shipped with tracking details.
7. Can I cancel or change my order?
If you need to make changes, please contact us within 24 hours of placing your order. After this timeframe, we cannot guarantee cancellations or changes.
8. What if I have an issue with my order?
If there’s a problem, reach out to us here and we’ll be happy to help resolve it.